Effective Date: March 31, 2026 · Last Updated: October 24, 2026
This Privacy Policy describes how Studio Dopa LLC (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you use Soulplay (the “Service”). If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
We collect the following information:
We use this information to provide and improve the Service, keep users safe, enforce our Terms, process purchases, measure advertising, and communicate with you. We do not sell your personal information.
We want to inform you that whenever you use our Service, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. We use this data to operate, secure, and improve the Service. We do not sell the data to any third parties.
Cookies and similar technologies (such as local storage) are small pieces of data stored on your device. Our website uses them to keep you signed in, remember your preferences, and measure usage. Our apps and third-party libraries (such as analytics and advertising SDKs) may use similar identifiers. You can block or delete cookies in your browser settings, but some parts of the Service may not work without them.
Chat messages are stored with encryption on our service providers’ infrastructure (such as Google Cloud, Supabase, and DigitalOcean). Messages are processed automatically to generate AI responses, to power features such as chat memory, and to detect safety risks such as expressions of self-harm. Our staff do not routinely read your conversations. We may review specific content when it is reported to us, when needed to keep users safe or enforce our Terms, or when required by law. We do not sell your messages. Once chat messages are deleted by the user, they are no longer saved in the storage system and are permanently deleted. To protect user privacy and optimize storage, chats and messages belonging to accounts that have been inactive for more than 12 months may be automatically deleted from our servers.
You can delete your account at any time from the Settings menu in the app or on the website. Deleting your account permanently removes your user profile, chat conversations, and personas from our systems. This action cannot be undone. We keep a minimal record of the date of birth you submitted and when you submitted it, even after your account is deleted, because we need it to show that we checked users’ ages and to meet our legal obligations. If you have trouble deleting your account, or wish to request deletion of additional data, contact us at support@studiodopa.com.
To provide AI-powered chat experiences, Soulplay sends conversation text (your messages and conversation context) to third-party AI service providers solely for the purpose of generating AI responses. No personally identifiable information such as your username, email address, device identifier, or IP address is included in these requests. All these conversational API requests to AI providers are made from our backend servers, not directly from your device. These AI service providers process the conversation text only to generate responses and are bound by their respective privacy policies. Depending on the provider and model, some providers may retain or use this text under their own policies, but they do not receive your account identity from us. Image generation requests are processed in the same way.
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to request access to the personal data we have collected about you, request correction or deletion of your data, and opt out of the sale or sharing of your personal information. We do not sell your personal information. Residents of other U.S. states may have similar rights under their state laws, and we honor these requests regardless of where you live. We will not discriminate against you for exercising your rights. To exercise your rights, please contact us at support@studiodopa.com.
Our Service is only for individuals aged 18 and older, and we ask for your date of birth before you can use it. We do not knowingly collect personal information from anyone under 18. If a date of birth shows a user is under 18, we restrict the account and keep only the information needed to keep it restricted and to record that the age check took place. If we learn that a child has provided us with other personal information, we will delete it. Parents and guardians who believe their child has provided us with personal information should contact us at support@studiodopa.com.
We use third-party companies to provide the Service on our behalf. These include cloud hosting and databases (Google Cloud, Firebase, Supabase, DigitalOcean), AI model providers (such as OpenRouter and the model providers it routes to, DeepInfra, Nebius, OpenAI, Anthropic, Google, Novita, and Replicate), analytics and crash reporting (Amplitude, Firebase Analytics, Crashlytics), advertising and attribution (Google AdMob, AppsFlyer), and purchase management (RevenueCat, Apple, Google). These providers may access your information only to perform services for us, subject to their own privacy policies.
We may disclose information if required by law, or if we believe in good faith that it is necessary to protect the safety of any person, prevent fraud or abuse, or protect our rights. If Studio Dopa LLC is involved in a merger, acquisition, financing, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. If that happens, the recipient will be bound by this Privacy Policy or will notify you of any changes.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. We strongly advise you to review the Privacy Policy of these websites:
We may update our Privacy Policy from time to time. If we make material changes, we will notify you in the app or by other reasonable means before they take effect.
For any questions regarding this Privacy Policy, please contact: support@studiodopa.com